Our Guarantees

All our custom designs come with 3 unique guarantees as we stand by our product and abilities.

Our 100% Satisfaction Guarantee means that you can be adventurous!  If you are not completely delighted, simply return to us within 30 days of the purchase and we will work towards a solution or give you a full refund.

Our Lifetime Workmanship Guarantee means you can relax!  For Stephen Dibb Jewellery originals should a Stephen Dibb Jewellery supplied stone fall out we will replace it as long as you have been coming in for your yearly checks. This warranty does not cover impact & normal wear.  This warranty only covers stones provided by Stephen Dibb Jewellery.  As part of this warranty we ask you to bring in the piece for a free yearly clean, check and polish which we call After Care

Our “Best price first up!” Guarantee means we treat you with respect and act with integrity by giving you the correct price first up and do not engage in game-playing & fake discounting.  

If you would like to know more about us please go to Meet Stephen Dibb & What is a Design Appointment Like? & Frequently Asked Questions.

If you would like to know more about our services go to Custom Made & Designed Jewellery, Jewellery Remodelling & Recycling & Jewellery Repair & Restoration.

If you would like to see hundreds of custom made pieces of jewellery go to Collections.  For examples of our custom made engagement rings go to Engagement Rings.  For examples of our custom made ladies’ wedding rings go to Wedding and Eternity Rings.  For examples of our custom made gents’ wedding rings go to Men’s Wedding Rings